Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at orders@dibarcoffee.co.uk.
Returns should be sent to:
Dibar Café UK
Manor Farm, Barr Lane
Burton Bradstock
DT6 4PX

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@dibarcoffee.co.uk.
For trade enquiries, contact trade@dibarcoffee.co.uk.
Telephone: 01308 898619

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If a product is faulty or misdescribed, we will send a correct replacement as soon as possible at no extra cost.

Exceptions / Non-Returnable Items

  • Trade orders are non-refundable.

  • We cannot accept returns on sale items or gift cards.

  • Certain types of items cannot be returned, such as perishable goods, custom products (e.g., special orders or personalised items), and personal care goods.

  • We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you're unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible). Once the return is accepted, you may make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must still be unused and in their original packaging, and you’ll need the receipt or proof of purchase.

Change-of-Mind Returns

If you would like to return an item because you no longer want it, you may be asked to cover return postage. Once we receive and inspect the returned goods, we will refund the value of the order minus the original shipping cost within 14 days.

We reserve the right to issue a partial refund if the returned item is damaged during transit back to us and the buyer arranged their own shipping.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, we will process the refund to your original payment method within 14 days of receiving the returned goods.

Please remember that it may take additional time for your bank or credit card provider to process the refund.

If more than 14 days have passed since we approved your refund, please contact us at orders@dibarcoffee.co.uk.