Shipping policy

Shipping Policy

At Dibar Café UK, we aim to get your order to you quickly, safely, and reliably. Please read the details below to understand how we handle shipping for both standard and trade orders.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a shipping confirmation email once your order has been dispatched, including tracking information where available.

Shipping Methods & Delivery Times

We offer the following shipping options within the UK:

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–2 business days

For orders shipped to the European Union, delivery typically takes 5–10 business days, depending on local postal services.

Please note that delivery times may vary during busy periods, public holidays, or due to unforeseen circumstances.

Shipping Costs

  • Shipping costs are calculated at checkout based on order weight, size, and destination.

  • Free standard shipping may be available for orders above a certain amount, as advertised on the website.

Trade Orders

  • Trade orders are shipped separately from consumer orders and may have different delivery timelines.

  • Please note that trade orders are non-refundable.

Shipping Address

  • Please ensure that the shipping address provided is accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If an item is returned to us due to an incorrect address provided by the customer, you will be responsible for any additional shipping charges.

International Shipping

  • Orders shipped outside the UK may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are the responsibility of the recipient.

Damaged or Lost Items

  • Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at orders@dibarcoffee.co.uk.

  • For items lost in transit, we will work with the courier to locate your package or issue a replacement as soon as possible.

Change-of-Mind or Returns

  • For eligible items returned due to a change of mind, you may be asked to cover the return shipping cost.

  • Once your return is received and inspected, refunds will be issued minus the original shipping cost within 14 days.

European Union 14-Day Cooling-Off Period

  • EU customers have the right to cancel or return their order within 14 days for any reason. Items must be unused, in their original packaging, and accompanied by proof of purchase.

  • Return shipping may be your responsibility unless the item is defective or misdescribed.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us at: